Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be unused, unworn, unwashed, and in the same condition that you received it, with its original packaging and tags where applicable. You must also provide your receipt or proof of purchase.

How to request a return

To start a return, please contact us at iqramuse99@gmail.com with your order number and the reason for the return.

Please do not send any item back before contacting us and receiving return instructions. The return address and instructions will be provided after your return request is approved.

Return shipping

Customers are responsible for the cost of return shipping unless the item is defective, damaged, or the wrong item was received.

Damaged, defective, or incorrect items

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or incorrect. We will review the issue and work with you to resolve it.

Refunds

Once we receive and inspect your returned item, we will let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process the refund.

Exchanges

We do not offer direct exchanges at this time. If you need a different item or size, please request a return and, once approved, place a new order.

Final Sale Items

Items marked as final sale are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

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